About Us


We are a privately owned consultancy based in Richmond, Victoria.  We service Australia, New Zealand and Asia with a wide variety of shopper and retail consulting services.

Key staff:
Melissa Fletcher

Melissa leverages her extensive experience and post graduate qualifications in psychology and training to both find out what shoppers really want, and then develop and implement practical improvements within retail and showroom environments. She brings her extensive experience in Australian and Asian markets, and across multiple complex retail and service environments to every project.


Mark Fletcher

Mark is a highly skilled qualitative/quantitative researcher with experience in consulting and research management. He has particular expertise in applying customer based insights to drive increased sales and profits, and to leverage emerging technologies that can add value to shoppers.


Our clients all share a commitment to leveraging shopper insights.